Our Services

Our group of network consultant engineers will listen and talk to you and offer advice as to what are the strategies you would wish to employ to build your network. Our customer may choose to build their own network, or outsource their network or even ride on our business partner’s network. We will be able to provide best analysis for our customer’s management team to dictate the direction of network growth with respect to business strategy and growth.

Services such as installation, testing, demonstrations, commissioning, network management, performance tuning as well as monitoring also available. We have customer base in Banking (HQ or Branch Network connectivity), Finance (On-line trading), Oil and Gas industry (Point-of-Sales), Manufacturing (Production monitoring) and many more. Our engineers are skilled with many multitudes of hardware and software (SCO Unix, HP Unix, NT, Novell etc) and are more technology oriented rather than product oriented. This makes them versatile to deal with problems in a multi-vendors environment.

Our well trained and experienced Project Managers ensures that every little detail on the implementation of your network is taken care of. Our services are turnkey, ranging from delivery, liasing with cabling contractors up to the commissioning and handing-over of the project with proper ISO-based documents.

We offer flexible Maintenance Agreements for customers who have requirement constraints as well as budget constraints. Our options include differing radius coverage, response time, level of spare coverage as well as days of coverage (option to include Sat, Sun or even Public Holidays). We are one of the few integration companies in the nation that provide our own service centres nationwide, with people hired and trained with the necessary skills by vendors and consultants to maintain and support our customers on 24 hours basis, if necessary. We can offer as low as 2 hours response time, one of the fastest in the IT industry. The products that we support ranges from modems (standalone or rack mount), PC, Point-of-Sales, Servers, UPSes to high tech equipment such as Statistical Mux, ATM, SDH and Frame Relay switches covering customer HeadQuarters, state branches, as well as agents on a nationwide basis. We are currently maintaining networks deployed by Internet Service Providers (ISPs), Financial Service Institutions, Telco Providers,  Insurance companies and Banks, Oil and Gas companies among others.

For customers who may have 3rd party equipment (hardware/software) and proprietary equipment in their network and is in the need for DGB to support these equipment nationwide, DGB may require some degree of familiarisation of equipment deployed and the spares for support in this circumstance must be worked out between the parties to reduce response time.

We also cater to customers who require Preventive Maintenance to their systems on a monthly, quarterly or half yearly basis. The scope of work here encompass checking and running diagnostic tests on machines to ensure that parts are working correctly and potential problems are eradicated or minimised. It is during this time too that a study on the availability of resources as well as connectivity of resources are re-looked into.

Cost of service and maintenance is usually based on the customer’s requirement in terms of geographical distance, response time, days of coverage, hours of coverage and the need to keep spares.

The resources that DGB provide can be on 24 hours when needed. However, if the customer choose to opt for a fixed time frame (eg. 9am – 5pm) in the SLA / maintenance agreement, then our resources would be available on a per call basis outside the fixed time frame. The Add-Hoc services rates are usually based on
• Day and Time of support required
• Distance travelled from nearest data centre and the available mode of transport
• Urgency of problem (response time required)

We have a HELPDESK system to improve our services by implementing a problem-tracking management system. Our HQ support centre will be manned with a “HOTLINE” access to customers who have signed on maintenance contract. Customer will also be provided with regional centres telephone contact. For customers on 24 hours 7 days maintenance, we provide the customer a mobile phone number and also a pager number for access to our technical personnel on-standby.